Machina+Partners
Policies and contracts
Everything we have to write down.
One directory for every policy, contract, notice and standard the business runs on. Four groups, one row per document. Green means it exists. Amber means it is drafted and waits on a decision or a lawyer. Grey means the page holds an outline and nothing else yet.
59
documents
4
live
2
in draft
53
placeholders
For shoppers
What a person agrees to when they compare, buy, book or recycle on machinaplus.com.
15 documents
- Terms of useLiveThe rules for using machinaplus.com as a comparison and shopping site.PolicyLegal
- Privacy policyLiveWhat we collect from shoppers, why, who sees it and how long we keep it.NoticeLegal
- Cookie policyLiveWhich cookies and local storage we set and what each one is for.NoticeLegal
- How we make money and disclaimerLiveThat rankings are never paid for, and that some links and sales earn us a fee.NoticeFounders
- Terms of sale for checkoutPlaceholderWhat happens when a shopper pays Machina+ at checkout for goods a store fulfils.PolicyLegal
- Returns and refundsPlaceholderHow a shopper returns something bought through our checkout and how the refund comes back.PolicyOps
- Warranty and after salesPlaceholderWhich warranty applies to an item, who honours it, and how Machina+ helps.PolicyOps
- Repair and installation booking termsPlaceholderWhat a shopper agrees to when they book a repairer or installer through Machina+.PolicyLegal
- Recycling and trade in termsPlaceholderWhat happens to a device, its data and its value when a shopper hands it in for recycling.PolicyLegal
- Reviews and community guidelinesPlaceholderRules for reviews, questions and posts in the Majlis and on store and repairer pages.PolicyProduct
- Rewards and referral termsPlaceholderHow points, referral credit and price fall prizes are earned, valued and withdrawn.PolicyProduct
- Device care and insurance termsPlaceholderThe basis for any device protection product we offer or introduce.PolicyLegal
- Complaints procedurePlaceholderHow a shopper raises a problem, how fast we answer and where it goes if we cannot fix it.PolicyOps
- Marketing and messaging consentPlaceholderHow we get and record consent for WhatsApp, SMS, email and push, and how someone opts out.NoticeLegal
- Accessibility statementPlaceholderThe standard we build to and how to report a barrier.NoticeProduct
For stores
What a store agrees to when it sells through Machina+, and the agreements we sign around it.
20 documents
- Store partner termsDraftThe agreement a store accepts at registration. Storefront, checkout, link out, commission.ContractLegal
- Commission schedulePlaceholderThe rate by category and by route, checkout or link out, referenced by the store terms.PolicyFinance
- Payout and settlement policyPlaceholderWhen stores get paid, what is deducted, and what the statement shows.PolicyFinance
- VAT position for platform salesPlaceholderWho charges VAT to the shopper, who issues the tax invoice, and VAT on the commission.PolicyFinance
- Listing standardsPlaceholderWhat a listing must contain, how fresh a price must be, and what gets hidden.StandardOps
- Prohibited and restricted productsPlaceholderWhat may not be listed, and what needs proof before it can be.PolicyLegal
- Fulfilment and delivery standardsPlaceholderResponse windows, dispatch times, courier hand over and what counts as late.StandardOps
- Minimum returns policy for storesPlaceholderThe floor every store policy must meet before it can be shown on a storefront.StandardOps
- Store performance standardsPlaceholderThe metrics we score stores on and the thresholds for a warning, a suspension and a delisting.StandardOps
- Suspension, delisting and appealsPlaceholderHow a store is warned, paused or removed, and how it gets back.PolicyOps
- Promotions and campaign participation termsPlaceholderHow a store joins a Machina+ campaign, who funds the discount, and how it is shown.PolicyProduct
- Brand and marketing guidelinesPlaceholderHow partners may use the Machina+ name and mark, and how we use theirs.StandardProduct
- Store data processing agreementPlaceholderThe terms under which a store receives a shopper’s name, phone and address to fulfil an order.ContractLegal
- Partner privacy noticePlaceholderWhat we collect about a partner and its staff, and why.NoticeLegal
- Partner verification policyPlaceholderWhat we check before a store goes live and how often we check again.PolicyOps
- Enterprise storefront agreementPlaceholderThe negotiated version of the store terms for chains such as Sharaf DG and eXtra.ContractLegal
- Affiliate programme agreementsPlaceholderThe external agreements we accept to earn on noon and Amazon links, and what they require of the site.RegisterFounders
- Logistics partner agreementPlaceholderThe contract with the courier that picks up from small stores and delivers to shoppers.ContractOps
- Payment provider agreement and CBB positionPlaceholderThe contract with the payment provider and a written view on whether holding shopper funds needs a licence.ContractFinance
- Mutual non disclosure agreementPlaceholderA short two way NDA for outreach conversations with chains and distributors.ContractLegal
For repairers and recyclers
What a workshop, technician or recycler agrees to when it takes bookings from Machina+.
10 documents
- Repair and recycling partner termsDraftThe agreement a workshop, technician or recycler accepts at registration.ContractLegal
- Repair partner fee schedulePlaceholderThe commission a repairer pays Machina+ on listed price bookings and on quotes the customer picks, and the fixed rate for recycling collections.PolicyFinance
- Repair service standardsPlaceholderQuote, turnaround, parts, testing and the warranty a partner gives on its work.StandardOps
- Customer device and data handling standardPlaceholderWhat a partner may and may not do with a device and the data on it while it is in their hands.StandardSecurity
- Parts sourcing and genuine parts policyPlaceholderHow parts are described to the customer and what counts as genuine, OEM equivalent or used.PolicyOps
- Recycler standardsPlaceholderWhat a recycler must hold and do to take collections from Machina+.StandardOps
- Technician and workshop vetting policyPlaceholderWhat we check about a workshop and each technician before they take bookings.PolicyOps
- Booking cancellation and no show policyPlaceholderWhat happens when a shopper or a partner cancels, reschedules or does not turn up.PolicyOps
- Repair partner performance standardsPlaceholderThe metrics we score partners on and the thresholds for a warning, a pause and removal.StandardOps
- Repair partner data processing agreementPlaceholderThe terms under which a partner receives a shopper’s contact details, address and device information.ContractLegal
Inside Machina+
How we run the company. Internal, not published, but every one of them has to exist.
14 documents
- Information security policyPlaceholderThe top level statement of how we protect systems and data, and who is responsible.PolicySecurity
- Access control and staff accountsPlaceholderWho gets an admin account, on what email, with which role, and how it is removed.PolicySecurity
- Incident response planPlaceholderWhat we do in the first hour, day and week of a breach or outage, and who we must tell.PlanSecurity
- Data retention and deletion policyPlaceholderHow long we keep each kind of data and how it is deleted.PolicyLegal
- Record of processing activitiesPlaceholderThe register of every personal data flow, its purpose, basis and recipients.RegisterLegal
- Vendor and third party risk policyPlaceholderHow we assess and monitor the services we depend on, from hosting to WhatsApp.PolicySecurity
- Fraud and abuse prevention policyPlaceholderHow we spot and handle fake stores, fake orders, chargebacks, review fraud and rewards abuse.PolicyOps
- Content moderation policyPlaceholderHow staff review, remove and log user and partner content.PolicyProduct
- Business continuity and backup planPlaceholderHow we keep running or recover when hosting, the database or a key person is lost.PlanSecurity
- Employee code of conduct and handbookPlaceholderHow we behave, including with partner data, gifts from partners and conflicts of interest.PolicyFounders
- Employment and contractor agreementsPlaceholderTemplates for employees and contractors, with confidentiality and intellectual property assignment.ContractLegal
- Founders and shareholders agreementPlaceholderEquity, vesting, roles, decisions and what happens if a founder leaves.ContractFounders
- Anti bribery, sanctions and conflicts policyPlaceholderThe rules on inducements, related party partners and restricted countries.PolicyLegal
- Regulatory and licence registerPlaceholderEvery registration, licence and filing the company must hold, with owner and renewal date.RegisterFounders
How to use this page
Pick a row.
Every placeholder opens to an outline. What it is for, what it must cover, which Bahrain rules it answers to, and what is still open.
Decide the open points.
Most placeholders wait on three decisions. Commission rates, the repair fee model, and the VAT and payments position. Settle those and a third of this list can be written.
Replace the placeholder.
When a document is written, the row turns green and links to the real page. Internal documents stay internal and move into the admin.