Fulfilment and delivery standards

Response windows, dispatch times, courier hand over and what counts as late.

Why we need it

The terms say the store accepts within a window and dispatches within its stated time. The numbers live here.

What it must cover

01Order response window
02Dispatch time options a store may choose
03Own delivery, collection and courier rules
04Proof of delivery
05Damage in transit

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This page holds the brief, not the document. When the document is written it replaces this page and the row in the directory turns green. Questions go to partners@machinaplus.com.