Complaints procedure

How a shopper raises a problem, how fast we answer and where it goes if we cannot fix it.

Why we need it

A published procedure is expected by the consumer protection directorate and reduces escalations.

What it must cover

01Channels and hours
02Response and resolution targets
03Escalation to the store or repairer
04Escalation to the Consumer Protection Directorate

Rules it answers to

Consumer Protection Law, Law No. 35 of 2012, and its executive regulations

Placeholder

This page holds the brief, not the document. When the document is written it replaces this page and the row in the directory turns green. Questions go to partners@machinaplus.com.