Repair partner performance standards

The metrics we score partners on and the thresholds for a warning, a pause and removal.

Why we need it

Suspension has to rest on published, measurable standards.

What it must cover

01Acceptance rate
02On time rate
03Rating floor
04Re repair rate
05Complaint rate
06Thresholds and process

Placeholder

This page holds the brief, not the document. When the document is written it replaces this page and the row in the directory turns green. Questions go to partners@machinaplus.com.