Terms of sale for checkout

What happens when a shopper pays Machina+ at checkout for goods a store fulfils.

Why we need it

Checkout through Machina+ makes us the payment taker but not the seller. The shopper must know who sold them the item, who delivers it and who answers for it.

What it must cover

01Who the seller is on each order
02Order acceptance window and what happens if the store declines
03Payment, pricing errors and VAT on the receipt
04Delivery, collection and courier options and who pays the fee
05Cancellation before dispatch
06Link out purchases are governed by the store’s own terms

Rules it answers to

Consumer Protection Law, Law No. 35 of 2012, and its executive regulations
Electronic Transactions Law, Legislative Decree No. 54 of 2018
VAT Law, Decree Law No. 48 of 2018, and the National Bureau for Revenue guides

Still open

VAT treatment of platform orders and who issues the tax invoice
Whether Machina+ holds funds long enough to need a CBB view

Placeholder

This page holds the brief, not the document. When the document is written it replaces this page and the row in the directory turns green. Questions go to partners@machinaplus.com.